1. How do I log out of the app/online banking?

2. Where do my pending transactions show up?

3. What is One Click, and why am I receiving an email from them?

4. Why does it keep asking for two-factor authentication verification on my online banking?

5. What is the difference between my password and my passcode?

6. Where can I find my routing number & account number on the app/online banking?

7. Can I view a check image?

8. Where are my statements?

9. My device is updated, and I cannot download the Mobile App. Why?

10. How do I transfer my account at another financial institution?

11. I logged out of my account, but it logs me back in. Why? (Apple users only)

12. How do I receive the two-factor authentication if I don't have a cellphone or are hearing impaired?