As the coronavirus (COVID-19) situation continues to evolve, we want you to know that the safety and security of members and staff are our top priority. During these uncertain times, we’re committed to keeping you informed. Below is the latest information on our relief measures, drive-thru hours, digital banking options and answers to frequently asked questions.
WWFCU FAQs |
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| Is WWFCU open? | Yes, as of 5/26 WWFCU’s lobby and drive-thru are open regular business hours:
Lobby Hours Monday – Wednesday: 9:30 a.m. to 5:00 p.m. Drive-Thru Hours Monday, Tuesday: 8:00 a.m. to 6:00 p.m. Call Center Hours Monday, Tuesday: 9:00 a.m. to 5:00 p.m. For critical credit union needs, you may make an appointment to meet with a Member Service Representative in our lobby (you must wear a mask). Call (734) 721-5700 to make an appointment. |
| What health precautions are you taking in the drive-thru and ATMs? | In the lobby we’re asking for members to wear masks and to not wear hats and sunglasses. We are also limiting the number of members in the lobby to 10 to maintain social distancing.
For our drive-thru, we are constantly sanitizing our drive-thru canisters and ATMs throughout the day. |
| What are your cash withdrawal limits in the drive-thru? |
•Shared branch guests (you belong to a different credit union) have a cash limit of $1,000 per day
•WWFCU members have a limit of $5,000 per day
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| When does my debit/ATM card daily withdrawal limit reset? | We base the 24-hour withdrawal period from 6:00 p.m. till 6:00 p.m. the next day. On the weekends, it’s from 6:00 p.m. Friday to 6:00 p.m. Monday. |
| Are there limits to Point of Sale (POS) purchases? | Signature-based purchases are limited to $1,500 per day. PIN-based purchases are limited to $1,000 per day. |
| What are your ATM cash withdrawal limits? | If you’re using the Mastercard debit card, the limit is $1,000 per day, the ATM card is $500. |
| How can I make deposits? | Deposits can be made in our lobby, drive-thru, ATMs and night drop box by the ATMs. |
| How can I make loan payments? | You can make loan payments using our lobby, drive-thru, night drop box, online or by calling (734) 721-5700. Click here for details. |
| What transactions can I make using online or mobile banking? | We have a list of all transactions available here. |
| How can I increase my credit card limit? | In some cases, WWFCU will be able to raise your limit. Call (734) 721-5700 for assistance. |
| What relief measures are you taking for your members? | WWFCU offers skip-a-payment for loans and credit cards and we’re implementing a special line of credit to help members. Click here for details. |
Get more information about what we’re doing on our Coronavirus Information Central page.
