New security for your credit and debit cards
We’ve added a new layer of security to our credit and debit cards, especially useful for cardholders shopping online. One-time passcodes sent to your mobile phone will help us make sure your transactions belong to you.
How it works: A passcode request will pop up during online transactions when our system detects the need for additional security. If you receive a request, check your mobile phone for a text containing the passcode, then enter it where prompted online. If you don’t enter the correct passcode, your transaction will not go through: Contact us directly at 734-721-5700 to resolve.
One-time passcodes will not apply to most transactions, so don’t be alarmed if you don’t receive a request. But also, don’t be alarmed if you do: This extra authentication step is just a sign that our security measures are working to keep your accounts safe.
If you have any questions or concerns, please reach us at 734-721-5700 or memberservice@wwfcu.org. Thank you as always for being a valued member.
Please read these terms and conditions in its entirety to ensure that you fully understand prior to using this service. By using this service, you are agreeing to the terms and conditions listed below.
1. When making an online transaction that requires OTP, the OTP will be sent to your mobile phone number already registered in our system via SMS. You must then enter your OTP to complete your transaction on the page if your device's screen when transacting online. Registration for OTP service is not required. If you are not able to enter the OTP, or authentication via this service fails, the merchant online will reject your card for this transaction. You agree that Wayne Westland Federal Credit Union is not responsible for the rejection by such merchant to accept your card payments on the basis of this.
2. By using this OTP service:
a. You agree to provide your data required for this transaction authorization process in the use of this OTP service.
b. You agree to keep the confidentiality of your card number or personal information that you have entered to this service. If you give someone else your passcode, you will be responsible for all claims, losses and other consequences relating to all transactions that have taken place using this service.
c. You understand that OTP service can be used only for transactions at the merchants online that have EMV 3DS.
d. You agree that the credit union is not liable for losses arising from your failure to comply with these terms and conditions.
e. You understand that messages and date rates may apply for using this service.