Telephone Banking

As of February 13, 2019, WWFCU will be using iTalkTM as its new phone banking system. iTalk is a next generation phone banking system that offers interactive voice response, voice recognition, easy-to-use menus and access to an array of banking services – right at your fingertips!

How to Access iTalk

Dial 877-44WWFCU (877-449-9328), follow the menu prompts and then enter your account/member number and access code. Here are a few tips:

  • For existing accounts, your access code has not changed. For new accounts opened after 2/13/19, your access code can’t start with a zero (0).

  • If you want to change your access code, it can now be 4-15 digits long.

  • At any time during the call, you can press 8* to use voice recognition.

You can access our Phone Banking Quick Reference Guide to help you with iTalk. We promise the new system is very user-friendly, and the pocket guide will help you navigate through the new system.  

If you have problems accessing or using iTalk, please call us at (734) 721-5700.  We know that once you get used to it, you’ll love all the features our new phone banking system has to offer.

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